TeleWeb Virtual Seminar FAQs

• How many individuals can particiapte at one site?
• How can I test my computer system prior to the TeleWeb?
• How do we obtain a copy of the handouts?
• If I order a CD how do I obtain the handout materials?
• Why are the handouts divided into multiple PDF files?
• How many tests can be taken/printed out?
• How do I get to the evaluation?
• Why does the audio sound so low?
• Why can’t I get the audio over the web?
• Why can’t I see the slide presentation?
• Why does the presentation screen not fill the complete monitor screen or why does the presentation appear larger than the screen?
• Why do presentations not have animation?
• Why can’t the presentation be streaming video?
• Who is the course moderator?
• Where are the presenters?
• Are presenters trained on the format prior to the TeleWeb?
• Who controls what is being shown on the screen?
• How do I ask a question of the presenter(s)?
• Who writes the final exam?
• When does the final exam need to be returned to AIHA?
• Why am I required to complete a final exam and course evaluation if I am seeking certification points?

1. How many individuals can participate at one site?

There is no limit to the number of individuals who participate at a single site. 

2. How can I test my computer system prior to the TeleWeb?

On AIHA’s website, and on the individual TeleWeb course description, there is information regarding how you can test you computer system in advance of the TeleWeb to ensure compatibility. The information is as follows. 

System Requirements: In order to ensure computer system compatibility please complete the following system checks:

Outbound Connectivity on Ports 80 and 443: Web presenter connects using ports 80, 443, and 1701.

Please verify with your IT department that these ports are open to outbound connectivity through your firewall, then visit the vendor test page to ensure proper connectivity. Glyphics Application Sharing also requires port 5900.

Operating System: Windows 95 or later

CPU: Processor speed of 266 MHz or faster

Internet Connection: Minimum connection 56 kbps

DSL, cable service, wireless broadband, or higher connection speeds are highly recommended. If you are using a dial-up connection, you may experience a delay in the slides uploading on your screen (varies according to presentation content).

Browser Type: Internet Explorer 5.5 or higher is highly recommended

Netscape 5.x or higher may be used, but may not support all functions

Java Plugin Installed and Enabled: The Java VM may be downloaded at www.java.com           

Screen Resolution of at least 1024 x 768 

For further technical assistance please call (877) 852-1552.

Adobe Acrobat: You do not need any downloadable player (Real Player, media player, etc.) to view this format. However, to obtain course materials you will need Adobe Acrobat.  Download a free copy of Adobe Acrobat at: www.adobe.com/products/acrobat/readstep.html           

3. How do we obtain a copy of the handouts?

Individuals who register their site are sent an e-mail roughly seven days prior to the TeleWeb. This e-mail contains links to all the handout materials. These materials may be duplicated for each person participating in the TeleWeb. Individuals who choose to order a CD rather than participate live are also sent an e-mail containing a link to the handouts. In addition, the link is printed directly on the CD.

4. Why are the handouts divided into multiple PDF files?

Due to some individuals’ inability to receive large PDF files through their firewalls, handout materials are divided into smaller files that everyone can access.

5. If I order a CD how do I obtain the handout materials?

The URL containing the handout materials is printed directly on the front of the CD Rom. You may download the handout materials for up to four months following the live broadcast of the TeleWeb Virtual Seminar. 

6. How many tests can be taken/printed out?

You may print as many copies of the tests and handout materials as your site needs in order for each participant to follow along. Please keep in mind that each individual seeking certification points will need to complete and return the final exam included in the materials, with the processing fee, in order to receive a certificate of completion.

7. How do I get to the evaluation?

Individuals who register their site are sent an e-mail immediately following the TeleWeb. This e-mail contains a direct link to the evaluation, which can be forwarded and shared with others who may have participated at the site. Additionally, the URL is provided in the handout materials, appearing on a slide towards the end of the presentation. Lastly, the moderator for the call provides the URL audibly when covering the administrative details towards the end of the presentation.

8. Why does the audio sound so low?

This can be caused by a variety of factors including:

• Speaker voice
• The number of sites connected to the TeleWeb
• Quality of the phone/speakerphone at your location
• Your phone line connection to the call
• Your local phone carrier

AIHA and our TeleWeb vendor work together to ensure that the audio on the call is audible for all participating sites, however some factors are not within our control. Prior to the TeleWeb, all telephonic equipment is tested during a dress rehearsal and then again just prior to the start of the actual presentation to ensure quality audio. However, if your site does experience difficulties hearing the TeleWeb, please notify the call’s operator by dialing 0 on your touchtone keypad so they can determine how many sites are having difficulty and work to make the audio louder for those experiencing difficulties. From time to time, you’ll even hear the moderator break in to the presentation and tell the presenter to speak louder. You may also experience better sound quality by simply muting your phone during the TeleWeb.

9. Why can’t I get the audio over the web?

TeleWebs are designed to accommodate as many individuals as possible. Therefore the technology used needs to be friendly enough for both technically savvy individuals and their organizations as well as not so technically inclined individuals and their organizations. In order to accommodate everyone, we must consider the most minimum capabilities. Therefore the audio is delivered over the phone. The primary reasons for this are:

Many organizations do not allow for streaming video or audio to come over the Internet or through their firewall. Some participants choose not to use the Internet portion of the presentation. They prefer to follow along with the paper copy of the presentation.  

10. Why can’t I see the slide presentation?

Some organizations do not permit information to be broadcast through their firewall(s). Test your system prior to the TeleWeb date to determine if you will be able to view the TeleWeb or dial 0 on your touchtone keypad if you experience difficulties during the actual TeleWeb.

11. Why does the presentation screen not fill the complete monitor screen or why does the presentation appear larger than the screen?

The presentation viewing area is preset to a certain size by the online platform, which cannot be adjusted. The full presentation window should fill roughly 75 percent of the computer monitor screen. If the viewing area appears larger than the monitor’s screen, please check the screen settings (see the computer's “control panel” display/settings). The “screen area” must be set at “1024 x 768” to view the presentation window in its entirety. If you are using an LCD projector, please check its projection settings as it may also need to be adjusted to “1024 x 768” to view the full presentation window.

12. Why do presentations not have animation?

This particular vendor/format does not support animation. However, presenters are given the opportunity to “animate” their slides in a “sports commentator fashion” during the presentation (type text, highlight, circle, poll the audience, etc.) using the presentation platform. While all presenters are trained to do this, and have it available to them, few actually choose to use it.  

13. Why can’t the presentation be streaming video?

This format is not intended for streaming video. However, the Distance Learning Program does offer asynchronous Webcourses which do contain streaming video.

14. Who are the course moderators?

The course moderators are not IHs; they are only there to introduce and assist the presenter(s). Their duties include: connecting callers in to the question and answer sessions, reading questions into the call, explaining how the call will be run, and perform other technical “behind the scenes” duties.  Therefore, if you have a question of a technical nature, it is suggested that you ask your question directly to the presenter over the phone.

15. Where are the presenters?

Each presenter is (usually) at their place of work, their home, or AIHA headquarters. Just like the audience they are capable of participating (presenting) from anywhere they have both Internet access and a telephone. 

16. Are presenters trained on the format prior to the TeleWeb?

Yes, presenters are trained to use the various functions of the TeleWeb platform. They are advised of what has worked best for other presenters in the past and what has not. Additionally, they are provided with telephone headsets that are tested for quality and audibility prior to the TeleWeb and on the day of the TeleWeb. 

17. How do I ask a question of the presenter(s)?

To ask a question directly, simply press “01” on your telephone’s touchtone keypad to be put into the electronic queue. When it is your turn, you will be called on by the city and first name of the registrant at your site. If you are listening by speakerphone, please use your handset to ask your question. 

If you are participating via the web, you may also e-mail a question to the presenter by simply clicking on the “Question and Answer” button at the top left corner of your web presentation window. Type in your question and hit the send button.

18. Who controls what is being shown on the screen?

Each presenter controls his or her own portion of the TeleWeb. Presenters are able to advance or move their slides backward. They also have the option of writing or drawing on the screen (think football commentator style) and ask polling questions of the audience; however, they are not required to do this.

19. Who writes the final exam?

Each presenter is asked to provide a certain number of questions to be used in the final exam.

20. When does the final exam need to be returned to AIHA?

Each TeleWeb has a different final exam submission deadline; normally this deadline is set two months following the TeleWeb presentation date. Please check the date listed on the final exam for the exact date.

21. Why am I required to complete a final exam and course evaluation if I am seeking certification points?

In order to award points for participation, AIHA’s certifying bodies (ABIH, IACET, BCSP) require AIHA to have an evaluation and a final exam from each participant seeking points.