CRII - 24 Techniques for Increasing Dialog with Employees During Work Place Safety and Health Investigations

THE DISCOVERY GROUP

Specializing in Employee Opinion and Customer Satisfaction Surveys

Bruce L. Katcher, Ph.D.
Sharon, MA 02067
(888) 784-4367
brucekatcher@erols.com

24 TECHNIQUES FOR INCREASING DIALOG WITH EMPLOYEES
DURING WORK PLACE SAFETY AND HEALTH INVESTIGATIONS

Prepare Yourself Psychologically

1) Understand company’s history/culture
2) Bring no preconceptions
3) Use "Unconditional Positive Regard"
4) Develop a "Point of Concentration"

Position Yourself With Interviewees

5) Avoid "going native"
6) Match interviewee demographics
7) Create a living room type atmosphere
8) Assure confidentiality
9) Don’t reveal your specific objectives
10) Pay attention to non-verbals

Use These Process Techniques

11) Avoid using a pre-set list of questions
12) Dummy up
13) Avoid threatening questions
14) Be an active listener

Use These Facilitation Techniques From Psychotherapy

15) Open-ended questions
16) Follow-up questions
17) Restatements
18) Reflections
19) Self-disclosure
20) Interpretations

Use These Additional Probing Techniques

21) Pause
22) Ask about others
23) Answer questions with questions
24) Nibble after the close