Research conducted by Harvard University, the Carnegie Foundation, and Stanford Research Center found that 85 percent of workplace success is attributed to human skills (often referred to as "soft" skills), while only 15 percent of job success comes from technical (hard) skills.

This PDC expands on AIHA's three webinars on Leadership Soft Skills (Communicating Effectively, Managing Conflict, and Emotional Intelligence). This PDC will give attendees the opportunity to learn about leadership human skills as well as practice them with their colleagues in an interesting setting involving a variety of occupational hygiene situations, role-playing, and sharing work experiences. Attendees are encouraged to submit problems or questions prior to the course for discussion; submissions will be sanitized for confidentiality. While we will be focusing on the three primary skills of communicating effectively, managing conflict, and emotional intelligence, attendees will find that topics such as problem-solving, being a team player, resiliency, creative thinking, and working well under pressure will be woven into the course. This PDC will be fun-packed, memorable, and valuable.

Value Added

Research shows that 85% of career success is due to effective soft skills. This course will provide the tools and practice to help attendees hone their soft skills.


  • Leadership Soft Skills Overview
  • Communicating Effectively:
  • Listening, Email, Presentation Techniques, Group Discussion, Resources
  • Introducing yourself using a mind map
  • Emotional Intelligence (EI):
  • EI Fun Facts, Emotions, Self/Other Awareness, Improving Relationships, Boosting EI
  • View 3 occupational hygiene scenarios and role play both good and bad leadership examples
  • Managing Conflict:
  • View occupational hygiene examples and role play both good and bad leadership approaches Your Career Journey: Achieving Inner Peace
  • Summary and Participant Action Plans

Learning Outcomes

Upon completion, the participant will be able to:

  • List leadership soft skills and recognize their criticality to their own career success.
  • Apply role-playing experiences of good and bad communication skills to future communications.
  • Utilize emotional intelligence ideas to increase self-awareness and awareness of others.
  • Identify good and bad approaches to managing conflict.
  • Strengthen teamwork skills in sharing work problems and solutions.
  • Evaluate their own leadership soft skills adapt and fine-tune these skills in the future.
  • Summarize highlights of the course and implement an action plan developed during the course.

Transfer of Knowledge

Instructor(s) will evaluate participants’ understanding of the materials presented based on:

  • Group Activities
  • Practice Exercises

Business Case/IH Value Statement

Research conducted by Harvard University, the Carnegie Foundation and Stanford Research Center found that 85 percent of workplace success is attributed to soft skills, and only 15 percent of job success comes from technical (hard) skills (ref: This professional development course (PDC) helps attendees build their leadership soft skills.


Joy Erdman, MS, CIH, CSP, FAIHA, Joy Solutions LLC, Falls Church, VA.

Ms. Erdman is a private consultant in occupational safety and health, based in Falls Church, Virginia. -- Prior to this, she was the senior civilian (CIH & CSP) working in the Pentagon in support of the U.S. Navy's occupational safety & health program. -- Ms. Erdman served on a variety of DoD and Federal Interagency committees and completed the Harvard Kennedy School of Government Program for Senior Executive Fellows. -- She has taught ethics for industrial hygienists seeking certification maintenance for over 10 years. -- In 2012, the American Society of Safety Professionals recognized her as one of 100 women making a difference in safety and in 2020, AIHA recognized her as an AIHA Fellow. -- Ms. Erdman is a former chair of the AIHA Leadership and Management Committee, the past Chair of the AIHA Conference Program Committee, on the AIHA Museum and Cultural Heritage Industry Working Group, and on the Board of Directors with the AIHA Potomac Section.

Celia A Booth, CIH, CSP, ARM, CAB Enterprises, LLC, Ponte Vedra, FL.

Celia Booth is an independent practitioner who provides occupational safety, health, and management consulting to clients upon request. Ms. Booth was previously the vice president of McCaffery and Associates. She worked with a team of former naval and maritime officers who research naval and maritime ship design, construction, maintenance, and repair records in support of asbestos litigation. Ms. Booth served as the company’s lead occupational safety and health researcher and analyst. Ms. Booth has extensive experience in occupational safety and health consulting and litigation management from the corporate risk management perspective. She has over 40 years of experience in comprehensive occupational health and safety consulting and corporate risk management with Fortune 500 clients. Ms. Booth is a retired Captain, U.S. Navy. Her final assignment was the Executive Officer of the Deputy Chief of Naval Operations, N3/N5 (Operations and Plans) reserve detachment, with qualifications as both Navy Department Duty Officer and Battle Watch Captain in the Navy Operations Center at the Pentagon. Previously, she served for six years with the Naval Safety Center, Norfolk, VA.

Timothy Paz, CIH, Federal Emergency Management Agency (FEMA), Washington, DC.

Tim Paz, CIH has been practicing industrial hygiene for nearly 25 years in various industry sectors such as environmental remediation, aerospace, healthcare, medical research and most recently as a Senior Industrial Hygienist at the Federal Emergency Management Agency (FEMA) in Washington, DC. He has served as the President of the St. Louis Local Section of AIHA and Chair of the AIHA Mentoring and Professional Development Committee. While serving on the ABIH Board of Directors from 2013 to 2017, he represented ABIH as the U.S. member of the International Occupational Hygiene Association (IOHA) National Accreditation Recognition Committee. Tim is also a member of the AIHA Respiratory Protection Committee and the International Society of Respiratory Protection – Americas Section. Mr. Paz is also currently serving as the Vice President of the National Association of Hispanic Federal Executives (NAHFE) and the President Elect of the AIHA Potomac Local Section.


Hands on working in groups - fantastic and need more!