Purpose

The Member Experience & Engagement Committee serves as AIHA's strategic volunteer advisory body responsible for enhancing the member experience across all career stages. The committee provides guidance, recommendations, and volunteer-led initiatives that strengthen recruitment, onboarding, engagement, professional development, leadership development, retention, and member value.

The committee supports a seamless and inclusive member journey that fosters professional growth, meaningful participation, volunteer leadership, and long-term connection to AIHA.

Scope of Work

The Member Experience & Engagement Committee will:

Member Lifecycle Strategy

  • Evaluate and recommend strategies that improve the member experience throughout the entire membership lifecycle.
  • Identify gaps, opportunities, and barriers to member engagement, recruitment, onboarding, and retention.
  • Support initiatives that create clear pathways for members to become active participants, volunteers, mentors, and leaders. 

Recruitment and Outreach

  • Advise on programs and resources that attract students, early career professionals, and experienced practitioners to AIHA.
  • Promote initiatives that support membership growth and expand awareness of AIHA's value proposition.
  • Recommend approaches for engaging diverse and underrepresented audiences within the profession. 

Onboarding and Engagement

  • Support development of onboarding experiences that help new members quickly connect to AIHA resources, volunteer opportunities, and professional networks.
  • Advise on strategies that encourage meaningful participation in volunteer groups, events, communities, and professional activities.
  • Foster peer-to-peer engagement and networking opportunities across career stages.  

Mentoring and Professional Development

  • Support mentorship initiatives that help members build professional competencies and expand career opportunities.
  • Identify professional development needs and recommend volunteer-led programming that addresses those needs.
  • Encourage pathways for transitioning from mentee to mentor and future volunteer leader.

Goals and Objectives

Goal 1: Strengthen Member Experience

Objectives

  • Recommend improvements to key member touchpoints, including onboarding, engagement, volunteer involvement, and renewal.
  • Identify opportunities to simplify and improve access to AIHA programs, communities, and resources.
  • Foster a consistent and positive experience across all stages of membership. 

Goal 2: Increase Member Engagement

Objectives

  • Expand opportunities for members to connect, contribute, and participate.
  • Promote pathways that transition members from passive participation to active engagement and volunteer leadership.
  • Support initiatives that increase member satisfaction and sense of belonging. 

Goal 3: Support Membership Growth and Retention

Objectives

  • Recommend recruitment and retention strategies based on member needs and lifecycle data.
  • Foster engagement approaches that demonstrate clear and ongoing member value.
  • Help strengthen the pipeline from student and early career participation to long-term membership. 

Goal 4: Develop Future Leaders

Objectives

  • Promote mentoring, volunteer engagement, and leadership development opportunities.
  • Encourage participation pathways that prepare members for leadership roles within AIHA.
  • Support succession planning across volunteer groups and committees. 

Qualifications to Join

Must be an AIHA member in good standing. If you are interested in learning more

about membership, please visit https://www.aiha.org/membership.

Topics AIHA