Bridging Boomers to Zoomers: Understanding a Multi-generational Workplace Webinar Recording

Date: Thursday, May. 13, 2021 - Thursday, May. 13, 2021
Time: 1:00 p.m. - 2:00 p.m. (EDT)
Event Type: Webinars, AIHA Webinars

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Member $99 | Nonmember $125 | Student $25

Learn the tactics and strategies you need to be successful in today's multi-generational workplace.

Bridging the multiple generations, up to five, in some cases, can be a challenge until you step back and realize the mental framework from which workers operate. For example, how do we define each generation without discrimination and what events have shaped and influenced their frame of reference?

This webinar will teach you how to apply active listening and effective communication skills in a multi-generational workforce setting. The ultimate goal being to foster better communication within cross-generational teams to create an improved work environment for everyone, no matter their age or generational identification.

The topics covered in this webinar are part of the CPAG Serving the Changing Workforce content priority and a continuation of the soft skills webinars presented by the Leadership & Management Committee in collaboration with the Student Local Section, Students & Early Career Professionals, and Mentoring and Professional Development Committees.

Who Will Benefit

Occupational health and safety professionals of all career levels will benefit from students to seasoned professionals.

Learning Objectives

  • Define the multi-generational workplace.
  • Provide strategies for communicating with the multi-generational workforce based on real-world experiences from mid-career professionals.
  • Identify how active listening skills for feedback on the best communication methods for the multi-generational workforce will equate to better occupational health and safety results.
  • Describe what our newest generation expects from their workplace from the perspective of the AIHA Student Local Section.


Celia A. Booth, MA, CIH, CSP, ARM is a consultant with Booth McCaffery LLC, a firm specializing in occupational health & safety and leadership consulting. Her civilian career encompassed 39 years in occupational safety and health practice, starting with safety surveys in a variety of industries to corporate safety and risk management with Fortune 500 companies and managing a small business. Her 25-year military career included safety surveys in shore and afloat facilities as well as leadership of three Naval Reserve units in three states. Ms. Booth has presented workshops on leadership and ethics for occupational health and safety professionals for over 20 years.
Justin Hoover, MS, CSP, is the first and sole industrial hygienist for Steel Dynamics, Inc. (SDI) who helped initiate/develop their industrial hygiene program. He currently is a Senior Environmental Engineer with Steel Dynamics. He is active with AIHA, specifically in the Mentoring & Professional Development Committee. If you catch him outside of work, he is probably spending time with his family outdoors doing something fun!
Alessandra Pratt, also known as Lexi, is a doctoral student of Occupational and Environmental Health at the University of Iowa. Her research is focused on virus aerosols in a healthcare setting, and she is very passionate about protecting the hospital workforce. She completed her Bachelor of Science in 2017 from Clarkson University and moved on to her Master of Science in Occupational and Environmental Health and Industrial Hygiene, which she completed in 2019 from the University of Iowa. She has been published in the Journal of Aerosol Science and Technology as well as Laryngoscope Investigative Otolaryngology. Lexi is also the current chair of the Student Local Sections Council of AIHA.
Ms. Hope Heichel has 5 years of professional experience in industrial hygiene and EHS. She is an EHS Manager at SensoryEffects Inc in Defiance, OH. She earned her Master of Public Health (MPH) in Epidemiology and her Master of Science of Occupational Health and Safety (MSOH) with an Industrial Hygiene focus from the University of Toledo. Ms. Heichel has been involved in creating, implementing and sustaining EHS policy and procedures in the work place with an emphasis on how changing a workplace safety culture is everybody’s responsibility. Ms. Heichel has been involved in researching and evaluating exposures, as well as assessing risk to workers exposed to a variety of chemical and physical hazards such as, welding, polychlorinated biphenyls (PCBs), various inhalation irritants, noise, and heat stress. Additionally, she has participated in baseline exposure assessments of worker exposures to various chemical and physical agents, including particulates, welding fume, volatile organic compounds, sulfuric acid, and noise. Ms. Heichel is the Chair of the AIHA Students and Early Career professional committee and has participated on collaborative projects such as soft skills to pay the bills.

Questions? Contact us at [email protected].